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Tenants

Our expert, professional staff are committed to providing individual, first-class service, within a strict code of practice. What’s more, we are an organisation dedicated to protecting consumers by improving standards and professionalism within the lettings industry.

At South Wales Estates, we’re totally committed to training. Every member of staff attends an extensive induction programme - and we make sure this training is refreshed throughout their careers. Of course, this means you can always expect the very highest levels of service and professionalism from every member of our team.

Customer Relations Scheme

Our commitment to providing all round good service is reinforced by a team of Customer Relations professionals dedicated to providing help and support for our valued customers. At South Wales Estates our Customer Relations Team is here to listen and we welcome your feedback as this enables us to improve our service to you.

Tenants Deposit Scheme

South Wales Estates are members of the Deposit Protection Service (DPS).

The DPS scheme is there to resolve deadlocked tenancy disputes over the apportionment and settlement of deposits following the end of a tenancy. When the letting agent is holding the deposit but cannot negotiate a settlement between landlord and tenant, all details of the dispute, along with the amount of deposit money that cannot be settled, will be sent to the Independent Case Examiner for the Scheme. This will then be subject to expert third party adjudication and the apportioning of deposit money.

At South Wales Estates your Tenancy and Deposit are in safe hands…